Hong Kong Utilities – Emergency and Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact numbers for the main utility services in the districts of Hong Kong...

Water Supplies Department
Open: Monday to Friday 08:30-18:30
Emergencies (Press 3 for English)
Customer Service
Tel: 2824 5000
Tel: 2824 5000
Hong Kong Electric Company
: 9/F, Electric Centre, 28 City Garden Road, North Point, Hong Kong.
Service Area: Hong Kong Island, Ap Lei Chau and Lamma Island
: Monday to Sunday 09:00-18:00
Emergency Service (24/7)
Inspection and Technical Enquiry
Customer Service
Tel: 2555 4000
Tel: 2887 3477
Tel: 2887 3411
CLP Power
Service Area
: Kowloon, the New Territories, Lantau Island (Discovery Bay) and Cheung Chau
Emergency Service (24/7)
Customer Service 24-hour Hotline
Tel: 2728 8333
Tel: 2678 2678
Town Gas Emergency Hotline
Sales Enquiry Hotline
Customer Service Hotline
Tel: 2880 6999
: 2963 3000
Tel: 2880 6988

Telephone service providers

PCCW Telephone repair/fault reporting
Customer Service
Application Hotline
Tel: 109
Tel: 2888 2888
Tel: 1000
Hutchison Global Communications Customer Service 24 Hour Hotline Tel: 1220
Wharf T&T Customer Hotline
General Enquiries
Tel: 2112 1133
Tel: 2112 1121
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