Telephone and Internet Service Providers in Hong Kong

Essential contact information for landline telephones and Internet connections for private, domestic or business use in Hong Kong...

Hong Kong has a sophisticated telecommunications system and one of the highest rates of telephone density in the world; its cellular telephone penetration is over 119 percent and virtually all households and commercial buildings have broadband access.

The Government's Office of the Communications Authority is the statutory body for regulating the telecommunications industry in Hong Kong. It answers inquiries regarding Internet and mobile phone charges and questions regarding telephone coverage throughout the territory. It also advises the public on what to do in case of commercial electronic messages or "spam" under the Unsolicited Electronic Messages Ordinance.

• Office of the Communications Authority
  Tel: 2961 6333

There are several companies offering a multitude of fixed line, mobile, Internet and broadband packages, the largest of which is:

• Pacific Century Cyberworks Limited (PCCW Ltd)
  At: 39/F PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
  Tel: 1000 or 2888 2888
  24 hour sales hotline: 2888 0008
  e-mail
  

Land Lines

All fixed line calls within Hong Kong are free. For all services, a Hong Kong ID card or passport and proof of residence are necessary. Bills are sent monthly.

• PCCW is the largest provider of land lines. Request a telephone line (or change a registered name) at the online shop Click here

Other telecom providers include:

• Hutchison Global Communications (HGC)
  At: 9/F, Hutchison Telecom Tower, 99 Cheung Fai Road, Tsing Yi. New Territories, Hong Kong
  Tel: 2128 2828 or 2128 3388
• New World Telecom
  At: 17/F Chevalier Commercial Centre, 8 Wang Hoi Road, Kowloon Bay, Kowloon
  Tel: 2138 2138
• City Telecom Ltd
  Tel: 2926 1234
• One Tel
  At: 28/F Lancashire Centre, 361 Shau Kei Wan Road, Shau Kei Wan
  Tel: 2907 6000
• EC Telecom
  Tel: 2157 2157

Internet Service Providers

Many fixed-line and mobile telephone companies offer Internet packages. For all subscriptions, a passport or Hong Kong ID card will be necessary, plus proof of residence.

PCCW's broadband service is Netvigator.

Other Internet Service Providers are:

• Hong Kong Broadband
• Pacific Internet
• HKNeT
• HGC Broadband

Cable TV and Telephone Provider

HK Cable TV offers a fixed-line telephone service through its I-CABLE Homeline option and a mobile service through its MOBILELINE option:

• For information on I-CABLE Homeline: Click here
• For information on I-CABLE Mobileline: Click here