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Hong Kong Local Reference INFOrmation
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INFOrmation

Hong Kong Utilities – Emergency & Service Numbers

Problems with your telephone, water, electricity orgas? Find the contact numbers for the main utility services in the districts of Hong Kong.

Water

Water Supplies Department
Open: Monday to Friday 08:30-18:30

Emergencies (Press 3 for English)
Customer Service

Tel: 2824 5000 
Tel: 2824 5000
Website

Electricity

Hong Kong Electric
At: 9/F, Electric Centre, 28 City Garden Road, North Point, Hong Kong. 
Service Area: Hong Kong Island, Ap Lei Chau and Lamma Island
Open: Monday to Sunday 09:00-18:00

Emergency Service (24/7)
Inspection and Technical Enquiry
Customer Service

Tel: 2555 4000
Tel: 2887 3477
Tel: 2887 3411
Website

CLP Power
Service Area: Kowloon, the New Territories, Lantau Island (Discovery Bay) and Cheung Chau

Emergency Service (24/7)
Customer Service 24-hour Hotline

Tel: 2728 8333
Tel: 2678 2678
Website

Gas

Town Gas

Emergency Hotline
Sales Enquiry Hotline
Customer Service Hotline

Tel: 2880 6999
Tel: 2963 3000
Tel: 2880 6988
Website

Telephone Service Providers

PCCW

Telephone repair/fault reporting
Customer Service
Application Hotline

Tel: 109
Tel: 2888 2888
Tel: 1000
Website

Hutchison Global Communications

Customer Service 24 Hour Hotline

Tel: 1220
Website

Wharf T&T

Customer Hotline
General Enquiries

Tel: 2112 1133
Tel: 2112 1121
Website

Further Information

Related reference INFOrmation on AngloINFO Hong Kong:

· CIA Facts & Figures: Hong Kong

· Conversion Tables

· Daylight Savings Time

· Electricity and Home Appliances in Hong Kong

· Home & Garden Discussion Forum

· Leaving Hong Kong and Moving On

· Moving House in Hong Kong

· Postal Codes

· Services: Electricity, Gas, Water in Hong Kong

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