Lost or Stolen Bank or Credit Cards

Theft or loss of a credit card should be immediately reported to the credit card company and a report should be made to the police department:

• To find the nearest police station: Click here
• Reporting forms are available on the Hong Kong Police Department's website: Click here

Emergency numbers for the major card issuers (for other banks check with the credit card's issuing bank for a 24-hour hotline):

Lost or Stolen Mobile Telephones

In the event a mobile telephone is lost or stolen, many mobile telephone providers offer Auto Phonebook Back-Up services, ensuring that all stored data may be retrieved.

The loss or theft of a mobile cell phone must be reported to the service provider. They will need the IMEI number or details of the SIM card. The service will be suspended and the telephone blocked making it impossible for anyone else to use it, and the phone may be traced. The owner is responsible for payment of any calls made until the SIM is blocked unless they have taken out insurance with the supplier.

All mobile phones have a unique code, the IMEI (International Mobile Equipment Identity) code. This belongs to the handset and is associated with a card, the SIM (Subscriber Identification Module) card, which holds the telephone number assigned to a customer.

• A SIM card. Holds the telephone number and memory. Access can be protected by personalising the card with a 4-digit PIN number
• An IMEI number (International Mobile Equipment Identity). This is a mobile telephone's unique identification number

The IMEI number provides protection if a phone is lost or stolen. The IMEI code is clearly shown on the paperwork at time of purchase. Note it down and keep it separate from the mobile. Or to find the IMEI number, enter: *#06# on the keypad.

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