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 Electricity & Home Appliances in Hong Kong

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Hong Kong has are two main electricity suppliers: Hong Kong Electric Holdings (HEH) which services Hong Kong and Lamma Island, and China Light and Power (CLP) which services Kowloon, the New Territories and Outlying Islands.

Hong Kong Electric Holdings (HEH) Contact
Hong Kong Electric Holdings Ltd (HEH)
At
: 9/F Electric Centre, 28 City Garden Road, North Point, Hong Kong
Website
24-hour Emergency Hotline Tel: 2555 4000
Customer Services   Tel: 2887 3411
Fax
: 2510 7667
An HEH account can be opened online, by fax or in person at the Customer Service Centre in North Point. Either Hong Kong ID (HKID) or passport details are required.
China Light and Power (CLP) Contact
CLP Power
At
: 13/F 6 On Lai Street, Shatin, New Territories
Website
24-hour Emergency Hotline Tel: 2728 8333
Customer  Info Line Tel: 2678 2678
A CLP Power account can be opened either online or by going in person to one of the Customer Service Centres, there are 15 CLP Power Customer Service Centres in Kowloon and the New Territories. Either an HKID or passport details are required.
Standard Electricity Supply

The electricity supply in Hong Kong is in the form of Alternating Current (AC) at a frequency of 50 Hertz. For domestic customers the voltage supplied is either 220 volts single phase or 220/380 volts 3 phase 4 wires. The power supply is reliable.

Plugs And Sockets

The standard plug is the British-style rectangular blade 3-pin plug, but older buildings may still have 3-pin, round plugs, both small and large. Two-pin round plugs are used for bathroom appliances like shavers or toothbrushes.

  • For a diagram of a rectangular blade plug Type G: Click here
Compatibility of Appliances

Household appliances from a country with a different frequency and voltage (such as the United States, where it is 110 volts/60 Hz) may need a transformer and/or adaptor in order to function properly (if at all). Appliances from the UK and elsewhere in Europe will work in Hong Kong without the need for a transformer although a plug adapter or change of plug may be needed. Electrical appliances are inexpensive in Hong Kong and often available at leaving sales.

Television System

The transmission standard in Hong Kong is PAL 625. A non-PAL compatible television in Hong Kong will not receive a signal or be able to broadcast sound and picture.

There are three main television/video standards in use throughout the world.

  • NTSC: used in the USA, Canada, Japan and some other countries
  • PAL: used in most of Western Europe, Australasia and South Africa
  • SECAM: used in France and Eastern Europe

The three systems are not compatible with each other. It is not possible to watch television on an NTSC or SECAM appliance in Hong Kong, or to use DVD or video players which are configured for these systems. Multi-standard TV, DVD or video equipment will be able to play a PAL (or NTSC) camcorder, DVD player or games console.

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